Help Desk for client’s .
There is no business without the customer.
Even a business with unhappy customers won’t be a business for very long.
Key to ensuring that your customers are happy—and that they keep coming back for more—is not only good products, but also great service. Customer service is part and parcel of our everyday existence.
In fact, it should be the very reason for our existence and not a chore to be endured. Good businesses ENJOY giving great service, and they subsequently enjoy success. When we have satisfied our customers, they not only help us grow by continuing to do business with us, but recommend us to friends and associates as well.
Easy-Access .
Customers can easily and rapidly access the support team when they have a problem that needs to be addressed
Fast Response Time: MCS service personnel are empowered to respond speedily to customer issues,
get the right people working through the problem, and to communicate to the customer.
Quick Resolution.
Many of the calls or emails to our customer support center are resolved within an hour of the report of the issue.
We are committed to resolving customer issues rapidly.
Timely Follow-up.
Once an issue addressed or a problem resolved, our support personnel or account manager will contact our customer to
notify the customer of the status and how it was resolved.
Ongoing Communication.
After a problem has been taken care of; account managers follow up with the customer to check to make sure that the
resolution has addressed the issue that the customer has reported.
MCS’s team also provides status on patches or updates to solutions.
Collaboration .
MCS also frequently collaborates with its customers to help to determine its development path.
MCS’s customers are important in determining the new functionality that we develop or area for enhancement.
Customer Support.
MCS’s customer support team assists customers with questions on how to use the tools and provides
clarification on documentation. MCS’s team is composed of personnel who have experience using the software and
are experienced in addressing common customer issues and concerns.
Support .
MCS supports services are designed to exceed the needs, expectations, and requirements of our customers.
We do this by maintaining our commitment to providing a timely resolution of customer issues, complaints, or problems.
The goals of our support services are to minimize customer downtime, address issues rapidly, accelerate company-wide adoption,
maximize solution benefits, and improve the overall user experience.
MCS helps desk support, and customer support is part of a comprehensive customer support plan.
Technical Help Desk.
MCS’s technical help desk is designed to provide customers with the well-timed resolution to the issues that they require.
Help desk staff are dedicated to providing dependable service and suitable problem resolution. They are also committed to communicating and collaborating with our customers.
“Dear sir,
Thank you very much for you’re kind services. The best ever web developers and electronics gadget providers we’ve seen in North Karnataka (Hubli-Dharwad).”
“We are clients of Murthycs, They provide great quality for the best low prices that I have found in my business. I have been very happy with their work to date and recommend them highly. Thanks for the good job.We LOVE our new software, God bless you. Have a growth in the IT field.”
“Great services ever.”
“One of the easiest website and desktop accounting systems we’ve tried. Murthy Consultancy has a amazing skills and great future ahead. Thanks for everything”
“The best ever data manipulation work done by Murthy consultancy.”
“Awesome company, Friendly team, Excellent administrator, Superb location, ultimately the best Information Technology ever seen.”
“The company has its own reputation. I love the way they are..The company has its own reputation. I love the way they are.”
“Such a wonderful team and great company.”