Many of the calls or emails to our customer support center are resolved within an hour of the report of the issue.
We are committed to resolving customer issues rapidly.

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Once an issue addressed or a problem resolved, our support personnel or account manager will contact our customer to
notify the customer of the status and how it was resolved.

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After a problem has been taken care of; account managers follow up with the customer to check to make sure that the
resolution has addressed the issue that the customer has reported.
MCS’s team also provides status on patches or updates to solutions.

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MCS also frequently collaborates with its customers to help to determine its development path.
MCS’s customers are important in determining the new functionality that we develop or area for enhancement.

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MCS’s customer support team assists customers with questions on how to use the tools and provides
clarification on documentation. MCS’s team is composed of personnel who have experience using the software and
are experienced in addressing common customer issues and concerns.

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